Refund policy
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<p><strong>The short version:</strong> Returns are only accepted if the perfume is <strong>damaged</strong>, <strong>leaked in transit</strong>, or the <strong>wrong product</strong> was delivered — not for change of mind or preference.</p>
<p><strong>A clear, continuous unboxing video is mandatory for every claim.</strong> Without it, the claim will be rejected.</p>
<p>Email claims to <a href="mailto:support@whiffsofparadise.com"><strong>support@whiffsofparadise.com</strong></a> within <strong>24 hours of delivery</strong>, with your Order ID and unboxing video.</p>
<h2>1. Damage only — eligible cases</h2>
<ul>
<li>The product is damaged</li>
<li>Leakage has occurred during transit</li>
<li>An incorrect product is delivered</li>
</ul>
<h2>2. Report within 24 hours</h2>
<p>All issues must be reported within <strong>24 hours of delivery</strong>. Requests received after this period will not be accepted.</p>
<h2>3. Mandatory unboxing video</h2>
<p>A clear, continuous unboxing video from sealed package to product opening is mandatory for all claims. Claims without an unboxing video will be rejected.</p>
<h2>How to claim</h2>
<ol>
<li>Email <a href="mailto:support@whiffsofparadise.com">support@whiffsofparadise.com</a> within 24 hours of delivery</li>
<li>Include your Order ID</li>
<li>Attach a clear, continuous unboxing video (sealed package to product opening)</li>
<li>Describe the damage, leakage, or wrong item</li>
</ol>
<h2>No return on opened products</h2>
<p>Opened, used, or tampered perfumes are not eligible for return, exchange, or refund. Fragrance preference and change-of-mind purchases are not covered.</p>
<h2>Resolution</h2>
<p>Upon verification, we may offer a replacement product or store credit. Refunds to the original payment method are issued only in exceptional cases at the discretion of Whiffs of Paradise.</p>
<h2>Refund processing time</h2>
<ul>
<li>Online payments: 5–7 business days</li>
<li>COD orders: bank transfer or store credit</li>
</ul>
<h2>Non-returnable items</h2>
<ul>
<li>Opened or used products</li>
<li>Change-of-mind purchases</li>
<li>Fragrance preference issues</li>
<li>Minor packaging imperfections</li>
<li>Tester packaging variations</li>
</ul>
<h2>Condition for approved returns</h2>
<p>When a return is approved, products must be unused, unopened, and in original packaging with all accessories and free gifts.</p>
<h2>Policy abuse</h2>
<p>Whiffs of Paradise reserves the right to refuse service or block accounts involved in misuse of return or refund policies.</p>